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Shipping policy

Lily’s Supplies is committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on processing times, shipping rates, and delivery expectations.

1. Order Processing

  • Orders are processed on business days only, Monday through Friday. Excluding weekends and Utah and US holidays. Orders placed on Saturday or Sunday will be process the next business day.
  • Orders will be processed in 1-2 business days, if your order is received before 2:00 PM MST, depending on product availability. Orders after 2:00 PM MST will be processed next business day.
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on location, shipping method, and order weight.
  • Shipping costs are determined by courier, not by Lily's Supplies.
  • Estimated delivery times depend on the selected shipping option and destination.
  • Please note that delivery delays may occur due to unforeseen circumstances such as weather, carrier delays, or supply chain disruptions.

3. Shipping Locations

  • We currently ship within the United States.
  • International shipping may be available—please contact us for inquiries.

4. Lost, Stolen, or Damaged Packages

  • Lily’s Supplies is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If your package arrives damaged, please contact us immediately at contact@lilyssupplies.com with photos of the damaged item and packaging.

5. Order Tracking

  • Once your order ships, you will receive a tracking number via email and/or SMS. You can use this to track your order on the carrier’s website.

6. Address Accuracy & Changes

  • Customers are responsible for providing accurate shipping information at checkout.
  • If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has shipped.

7. Contact Us

For any questions regarding shipping, please reach out to our support team at contact@lilyssupplies.com.